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The Customer is free to (i) switch to a higher Package or (ii) increase the number of User Accounts, (hereafter jointly referred to as the “Upgrade(s)”). These Upgrades can be done at any time during the Term in App via the ‘create new user’ in case of increase of users or by phone or mail in case of switch to a higher Package:
+32 9 234 28 97.
In such a case, the requested Upgrade shall be activated immediately. An additional fee shall be charged immediately after the order is placed by the Customer, on a pro rata basis taking into account the remainder of the current Term during which the Customer will be able to use the Upgrade.
The Customer is free to (i) switch to a lower Package or (ii) reduce the number of User Accounts (hereafter jointly referred to as the “Downgrade(s)”).
These downgrades can be done at any time during the Term in App via ‘remove new user’ in case of decrease of users or by phone or mail in case of switch to a lower Package:
+32 9 234 28 97.
Such notice needs to be given at the latest fifteen (15) days before the Renewal Date. If the Downgrade notification is made too late, Contractify is entitled to invoice the Customer for the relevant Package or User Accounts, for the entire following Term, even if the Customer no longer uses them.
Any Downgrades shall only be implemented as from the Renewal Date. Consequently, the Customer is not entitled to any reimbursement for any non-usage of certain Package features nor User Accounts during the current Term.
